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LOROL awards

2016

March

London Transport Awards

Rail Operator of the Year

Frontline Employee of the Year, David Wren, highly commended

2015

March

London Transport Awards

Rail Operator of the Year

Frontline Employee of the Year, Clynton Andrews, highly commended

2014

November

Personnel Today Awards

HR Team of the Year

HR Professional of the Year, Alison Bell

September

National Rail Awards

Safety Award, Station Safety Working Group

MTR Grand Awards

Outstanding Contribution for the project team of MTRconnects, Sara Barrow and Gareth Murphy

July

HR Excellence Awards

HR Professional of the Year, Alison Bell

June

Employee Benefits Awards

Healthcare and Wellbeing Benefits

March

London Transport Awards

Frontline Employee of the Year, Paul Elliott

January

Golden Whistle Awards

Operational Safety Passenger Management, Golden Whistle

2013

November

European Rail Congress Awards

European Commuter Operator of the Year 2013

October

MTR Grand Awards

Team Award for customer service during the London 2012 Games, Customer Service team

September

National Rail Awards

Joint winner of the Judges Special Award for gold performance in summer 2012

Safety Award, highly commended for the Overload Programme

July

Railway Industry Innovation Awards

Operations and Performance for the driver eReader

HR Excellence Awards

Health and Wellbeing Award

March

London Transport Awards

Joint winner of the London 2012 Games Special Award

Frontline Employee of the Year, Ben Mathis

Public Operator of the Year, highly commended

February

Business Rail Awards

Joint winner of London 2012 Transport Teams Special Award

Train Operator of the Year, highly commended

Station of the Year, highly commended for Hatch End

February

British Quality Foundation

Recognised for Excellence, 5 stars

January

Golden Whistle Awards

Operational Safety Passenger Management, Golden Whistle

Best Operational Performances Right-time Arrivals, Golden Whistle

2012

December

Deutsche Bahn Awards

Economic Effectiveness

September

National Rail Awards

Suburban and Metro Operator of the Year

Small Station of the Year, Hatch End

Putting Passengers First, highly commended for improving customer information during disruption

July

HR Excellence Awards

HR Director of the Year, Darren Hockaday

Global Metro Awards

Most Improved Metro in the World

March

London Transport Awards

Public Transport Operator of the Year

January

Golden Whistle Awards

Best Operational Performance of Right-time Arrivals, Golden Whistle

Most Improved Operational Right-time Arrivals, Silver Whistle

Most Improved TOC at Managing Disruption, Silver Whistle

2011

November

International Station Awards

Small Station of the Year, Hampstead Heath, highly commended

September

National Rail Awards

Judges Special Award

March

London Transport Awards

Public Transport Operator of the Year

February

Rail Business Awards

Customer Information and Service Excellence, highly commended

January

Golden Whistle Awards

Most Improved Operational Performance Right-time Arrival, Silver Whistle

2010

February

Rail Business Awards

Train Operator of the Year, highly commended

January

Golden Whistle Awards

Most Improved Operational Delivery, Golden Whistle