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Charity collection on the London Overground network

Collection Policy

London Overground Rail Operations Ltd (LOROL) operates a fair-access charity policy and does not discriminate between, or offer preferential access to, any charities wishing to collect on its network. Any charity registered with the Charity Commission for England & Wales (http://www.charity-commission.gov.uk) is welcome to apply for access.

Registration and Acceptance

  • Charity must be registered with either:
    • Charities Commission in England & Wales
    • Charities Commission in Scotland
    • Charities Commission Northern Ireland
  • Charity must have at least 1 period of declared accounts*
  • Charity must NOT have any declared periods of non-registration
  • All objectives under Charity Framework must be complete**
  • Charity objectives should not relate to or promote issues for which there are strongly held views for or against by the public
  • Collections will not be permitted if they are judged as likely to result in adverse publicity or if there is risk of damage to London Overground/TfL brand or reputation
  • London Overground Charities reserves the right to refuse permission to any organisation

* (published with Charity Commission on website)
** Missing information will result in withdrawal of application

Volunteers from outside the UK

The charity is responsible for ensuring that the correct immigration status of all volunteers are validated and that they are eligible to work in the United Kingdom.

Requesting collection dates

A large number of charities are in regular contact with LOROL requesting authority to collect at specific stations on specific dates. It is not always possible to agree to these dates, either because they are already allocated to another organisation, or because of the need to protect certain stations from too frequent collections resulting in charity fatigue for its users.

With so many requests for collection access we limit the number of collection days for any single charity to three days per month (this may be increased for national or international days such as Breast Cancer Awareness Day or World Aids Day) and a maximum of 20 days per year, subject to the restrictions outlined above.

We understand that as a fundraiser you’d like to receive confirmation of your charity collection application at the earliest opportunity. To facilitate this we have formalised a closing date schedule for applications to be submitted to LOROL.

Collecting MonthDeadline for Application
January 01 December 2014
February 01 January 2014
March 01 February 2014
April 01 March 2014
May 01 April 2014
June 01 May 2014
July 01 June 2014
August 01 July 2014
September 01 August 2014
October 01 September 2014
November 01 October 2014
December 01 November 2014

Please note that we will not consider requests for collections more than eight weeks in advance. Collection requests are handled by our Customer Services Team. Whilst we will endeavour to respond to requests as soon as possible, customer correspondence will take priority.

Terms and conditions for collection

Before authority for any collection takes place we require all charities to formally accept in writing our terms & conditions:

  • Collection dates agreed are specific and non-transferrable and charities are not authorised to collect at any of the agreed stations on any other day or at any other station on the agreed dates.
  • There is no authority whatsoever for any charitable collection aboard London Overground trains.
  • There are to be no more than two collectors at a station at any time
  • Collection is subject to the following conditions for all collectors who must:
    • Carry a copy of the Letter of Authority issued by LOROL
    • Carry a copy of the Letter of Authority issued by registered charity
    • Carry official identification which must be presented on arrival at station
    • Sign-in with station staff & brief them on what they’re doing. Staff will provide any necessary safety or other briefing
    • Adhere strictly to staff direction on where they can stand & what they can do. Staff’s word is final & non-negotiable
    • Not impede passenger flows, or by creating delays to passengers in transit cause backlogs or blockages
    • Be presentably dressed and non-costumed, and clearly identifiable as a charity collector
    • Behave courteously, politely, non-intrusively & non-threateningly at all times
    • Fundraisers may only accept cash donations. Fundraisers may not request Direct Debit mandates from customers
    • Unless with expressed prior and written agreement, fundraisers may not engage in promotional activities, display posters or distribute leaflets/merchandise to customers
    • Smoking and possession/consumption of alcohol or illegal substances on LOROL premise is strictly forbidden
    • LOROL will not tolerate violence or abusive language directed towards our staff or customers. Appropriate action will be taken against all substantiated allegations
  • In addition:
    • Payment of fundraisers from any funds raised on LOROL premises is strictly not permitted by LOROL
    • Unless otherwise agreed, collection activity must take place on the outside of the ticket barriers as well as some distance away from them
    • Collection methods must be non-aggressive and non-intimidating at all times
    • All collection buckets to be fully sealed & not accessible to collectors
    • You should not ask LOROL staff to look after or keep safe any monies collected
    • LOROL accepts no liability of loss of monies or damage to personal effects while in attendance to the station
    • Within 14 days of each collection date each charity must advise LOROL in writing of the amount collected at each station. Failure to do so may mean that no further collection will be permitted.

Responsibility for collection staff’s full compliance with the above rests solely with the requesting charity. In the event that London Overground or British Transport Police staff are unhappy in any way with collector’s behaviour then they are fully entitled to direct that the collector leaves the station immediately and without any form of appeal.

It is London Overground’s sole discretion as to whether any future collection access to London Overground stations, including any outstanding agreed collection dates, for that charity will be considered.

How we deal with your application

We process applications strictly in the order that they are received. Please DO NOT call the team to chase lodged applications. If, having received a confirmation that your application has been received, you have not heard from us 7 days before the date(s) of the request collection, please then send us an email.

It is important to note that we do not accept applications over the phone and our contact centre team are unable to assist with any charity requests. Also please do not forget that we will not consider applications more than eight weeks in advance of the dates being requested.

Next steps

Charities requesting access should email the LOROL Customer Service Team (overgroundinfo@tfl.gov.uk) giving details of:

  • Charity name
  • Registered Charity Commission Number
  • Name of Contact at Charity
  • Registered address including postcode
  • Phone number
  • Preferred stations & collection dates (maximum of three days per month and up to 20 days per year). Please also provide an alternative date for each request.

List of LOROL managed stations

(we can only grant requests at these stations)

  • Acton Central
  • Anerley
  • Brockley
  • Brondesbury Park
  • Brondesbury
  • Bushey
  • Caledonian Road & Barnsbury
  • Camden Road
  • Canonbury
  • Carpenders Park
  • Clapham High Street
  • Crouch Hill
  • Crystal Palace
  • Dalston Junction
  • Dalston Kingsland
  • Finchley Road & Frognal 
  • Forest Hill
  • Gospel Oak
  • Hackney Central 
  • Hackney Wick
  • Haggerston
  • Hampstead Heath
  • Harringay Green Lanes
  • Hatch End
  • Headstone Lane
  • Homerton
  • Honor Oak Park
  • Hoxton
  • Imperial Wharf
  • Kensal Rise
  • Kensington Olympia
  • Kentish Town West
  • Kilburn High Road
  • Leyton Midland Road
  • Leytonstone High Road
  • New Cross Gate
  • Norwood Junction
  • Penge West
  • Rotherhithe
  • Shadwell
  • Shepherd’s Bush
  • Shoreditch High Street
  • South Acton
  • South Hampstead
  • South Tottenham
  • Surrey Quays
  • Sydenham
  • Upper Holloway
  • Walthamstow Queen’s Road
  • Wandsworth Road
  • Wanstead Park
  • Wapping
  • Watford High Street
  • West Croydon
  • West Hampstead
  • Willesden Junction
  • Woodgrange Park